Customer Care

Assistance for your foundational layers

We design textiles of heirloom weight to live with your home. Access direct guidance on shipping, returns, and maintaining the natural drape of our weaves.

Common Inquiries

Care and logistics

Clear answers regarding our shipping timelines, straightforward thirty-day return policy, and preservation methods for heavy-weight linen and cotton.

Shipping and returns

Textile preservation

We ship globally from Oregon. Standard transit takes three to seven business days. Returns are accepted within thirty days of delivery for all unused items.

To preserve the natural drape and heavy weave, wash cold on a gentle cycle. Air dry flat or tumble dry low to maintain the heirloom weight.

Fabric swatches

Custom sizing

To assist your interior design matching, we offer complimentary color swatches. Request a custom envelope of our current seasonal linen and wool palettes.

We offer custom dimensions for select architects and designers. Contact our support desk directly with your project specifications and textile requirements.

Direct Assistance

Request personal support

Our team provides tailored matching and color swatch guidance. Submit your details below, and we will respond within one business day.